Spa Policies
Need to Cancel? Going to be late?
No problem. Just let us know in advance.
Effective September 1, 2022
We value your time and strive to provide the best possible experience. At Glow Aesthetics Center & Merle Norman your appointments are very important to us. We understand that appointments may need to be changed or canceled. We ask that you cancel your appointment at least 24-hours in advance (72-hours for group appointments). If you do not cancel in advance, you will be charged $100 ($200 for groups) for missing your appointment with your on-file credit card.
No-Show Policy
If you no-show without notice on the day of your appointment we will charge you 50% of your booked service price or $100 for injectable services.
Credit Card On-File
As of September 1st, 2022 we will ask all clients to add a credit card on file for our cancellation and no-show policies.
Children in Treatment Areas
For the comfort and safety of all clients, children are not permitted in treatment areas at Glow Aesthetics. We kindly ask that you arrange childcare prior to your appointment. This policy ensures a calm, relaxing, and safe environment for all guests and staff.
Late Policy
- If you arrive late for your appointment, we may need to reschedule your treatment if there is insufficient time to complete it.
- For facial appointments, arriving late may result in a shortened service time.
- If you are 10 minutes or more late, you may be asked to reschedule your appointment.
All Spa Policies
Appointment Policy
Consultations Policy
Cancellation Policy
Pricing & Prepayments Policy
Pricing for products and services is subject to change any time.
If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.
Returns & Refunds Policy
If you would like to return your purchased skincare product, return the item in its original packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards.
Prepayments are refundable within ten (10) days of purchase. Services received can not be refunded.
Child Policy
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of eighteen (18) receiving services.
Pet Policy
Privacy Policy
Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.
Indemnification
You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:
(a) Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;
(b) Your provision or receipt of a Treatment;
(c) Your travel in connection with the provision or receipt of a Treatment;
(d) Your interaction with any other User;
(e) Any claim that you violated any provision, term, condition, covenant, warranty, or representation in this Agreement;
(f) Any violation of this Agreement by you or any other person using your User Account, whether or not such usage is expressly authorized by you;
(g) Any harm to person or property resulting from your acts or omissions, whether such acts are intentional, negligent, or otherwise;
(h) The Company’s use, disclosure, or preservation of User Content; or
(i) Your violation of any rights of another, including intellectual property rights.